It is impossible to imagine a social mechanism without the principles of communication, on which certain norms, patterns and rules are based. If they are not observed, then all the interaction of people will be reduced to the satisfaction of personal needs, which is the unconditional degradation of society. This article details some of the nuances of relationships between people.
Ethics
Ethical principles of communication can be determined by the culture of speech. According to the prescriptions of this concept, moral norms are put forward, behavioral manners in specific situations and various formulas of courtesy and politeness are evaluated by rules. A person who observes the basic principles of communication, but violates its ethical standards, is often deceitful and hypocritical. The highly moral behavior of a person who does not use the basic rules of decency in his life will never inspire confidence in others.
It can be concluded that such concepts as communication ethics and compliancegood manners, worth studying together. The most common principles of etiquette and moral norms often go side by side with specific algorithms for conducting a dialogue: greetings and farewells, requests and gratitude, etc. Unlike the speech etiquette used everywhere (congratulations, gratitude, greetings, sympathy), we remember the principles and norms of decency much less often.
Principles of ethics in communication
There is a so-called golden rule, familiar to everyone since childhood: treat others the way you want to be treated. It applies to absolutely any situation in life. It can be said that many ethical principles of communication are based on this rule: altruistic, norms of virtue, exactingness towards oneself and others, the law of equality and justice, etc.
Thanks to the principles of open and sincere communication, a high degree of trust arises, without which contact is not possible. Trusting close relationships will not be built without honesty, truthfulness, kindness and respect for others. This can also include care, politeness, good breeding, etc. The principles of proper communication are inextricably linked with the quality of speech itself. It should contain logic, expediency, literacy, as well as conciseness and meaningfulness at the same time. As for brevity, it all depends on personal desires and preferences. Someone will find too long praises boring, and someone will not understand the idea that they tried to convey in a more concise form.
Types of ethics
The basic principles of communication are divided into mandatory and recommended. The first can be attributed to the famous medical concept - "do no harm." In order for communication to be mutually pleasant and productive, one should not switch to insults when there are differences in points of view, or humiliate the opponent. It is necessary to exclude from interpersonal relationships such tactics of behavior as harshness and rudeness. In order to communicate normally with people, it is useful to maintain self-esteem, modesty and respect towards others. The connection between ethical norms and communication motives is fairly obvious:
- Emotionally positive motives include delivering joy, satisfying the interlocutor's need for respect, understanding and love, as well as interest.
- Neutral motives are often the goals of information transfer.
- Emotionally negative include indignation at an ignoble act, expression of anger at an unfair outcome of a situation.
All these motives are inextricably linked with high internal moral standards. It is worth noting that actions dressed in an ethical form, but due to low motives (to deceive, condemn, etc.) are not ethical.
Ethical standards and the consequences of non-compliance with them
When the ethical principles of verbal communication are absent or partially observed, this can manifest itself in human rudeness, insult, opposing oneself to other people. Indecent behavior is expressed incondemnation of unacceptable actions for any individual, the widespread imposition of one's own opinion. This can lead to misunderstanding and damage on the part of the two parties involved. It is noteworthy that a highly moral person, driven by ethical motives, experiences inconvenience, not only when he involuntarily does something wrong, but also when he sees negative manifestations around him. Failure to comply with the basic norms of behavior in communication can lead to misunderstandings, conflicts and even a break in relationships between participants in communication.
Business communication and ethics
Along with the general principles of communication, we can single out ethical norms that apply exclusively to the business world. The main feature of contacts in a business environment is the presence of many formalities. As for the norms of morality, they are the same for all spheres of communication.
Any organization should strive to improve behavioral principles: the development of ethical standards, the creation of special commissions for training and instilling good manners in employees. This will improve the moral atmosphere of the entire enterprise, which will lead to increased employee loy alty, making the right moral choice when making decisions, and strengthening the company's reputation.
Despite the importance of cultural behavior, there is no absolute criterion and no person who plays the role of the highest judge and preacher of the ultimate truth. If you want to live in a highly moral society, start with yourself: praise others, and make claims against yourself. Don't focus onfailures of employees, and learn from your failures.
Watch your behavior, and then you will see how the world will change for the better. The basic norms and principles of communication in the field of business relationships cover not only interpersonal relationships, but also the vertical of office contacts, for example, "subordinate-manager". And also horizontal - the relationship of two employees with the same position.
The basics of ethical norms and rules are necessary in all spheres of life, whether it is communication with friends, colleagues, relatives. These simple rules of interaction help to build harmonious relationships with people, you can always count on outside support, because others want to deal with a well-mannered and tactful person.
In order to bring up the traits of spirituality in society and preserve the moral heritage, one should first of all pay attention to oneself. If each person makes a small contribution to the ethical development of the world, then he will certainly change for the better.
More about business communication
There are several principles and rules of communication in a business environment, the observance of which will make your interaction with colleagues and partners more successful:
- The ability to empathize and put yourself in the place of another person, that is, empathy.
- Accepting another employee regardless of his goals and views, showing goodwill.
- Keeping your individuality when communicating with other people, that is, authenticity.
- The ability to clearly express your thoughtsand answer questions honestly, be specific.
- The courage to make decisions, offer your own options for getting out of the situation - initiative.
- Directness in actions and words, that is, immediacy.
- Confidence that sincere relationships improve interaction between people - openness.
- The ability to express your thoughts and emotions. Acceptance of emotional manifestations from other people. Learning not to hurt their feelings.
- The ability to gain experience from various life situations, to perceive criticism soberly, but to be the author of one's own assessment of oneself (self-knowledge).
- Readiness to help at any time, a high degree of involvement in the situation.
- Responsibility for your decisions and actions.
Basic qualities of a business person
You can also highlight the basic principles of effective communication that every business person should have. These include:
- work activity - creativity, initiative, love of work, diligence, ability to take responsibility;
- sociability, goodwill, sensitivity and courtesy towards people;
- in relation to oneself - modesty, self-discipline and the ability to self-criticism.
Psychological properties that are important for business communication include the following:
- high but adequate self-esteem;
- creativity;
- the ability to quickly make adequate and effective decisions;
- ability to speak to people in their language, insight;
- the ability to start andmaintain useful business contacts;
- good habit to keep a given word;
- the ability to complete the work begun;
- ability to get along with people, hard work and resilience.
Survival in the business world also requires the following social skills:
- insight, which will help you feel the situation and, based on it, establish contact;
- stimulate partner's speech activity;
- the ability to psychologically accurately determine the end point of communication;
- correctly predict the partner's reaction;
- keep the initiative of the conversation in your hands, but at the same time tune in to the emotional tone of the interlocutor;
- provoke the emotional reactions you need from your partner;
- be able to overcome psychological barriers;
- correspond to the emotional state of the interlocutor or business partner;
- set goals and achieve them through mobilization.
What is business ethics for?
When talking about business ethics and ethics in general, one cannot but pay attention and reveal the topic of speech culture.
Knowledge of psychology and the rules of communication plays an essential role in building business relationships, as well as in the interaction of colleagues and work partners. If you have an understanding of how to behave in a given environment, you will most likely avoid many of the mistakes that entrepreneurs make. In order for your business to be successful, you need to study wellcharacteristics of personal qualities that are necessary for management activities. Patterns of people's behavior, opportunities for developing entrepreneurial potential, the psychology of working relationships, as well as the technology of a business person's survival in a competitive environment.
The subject of ethics is the motives of actions, character and actions of a person. In the business sphere, this is the relationship of partners, as well as the reasons for success or lack thereof in personal activities.
Parity
At first glance, it may seem that in ordinary life, careful observance of the norms of decency is not so important, that only active people, in particular, face ethics and principles of communication. But sooner or later comes the understanding that a successful conversation and the pleasure of it is impossible without observing the basics of ethics. The key point in communication is maintaining parity, that is, accepting the interests of a partner, recognizing your equality before each other and maintaining a relaxed and easy atmosphere. Oddly enough, each person does not immediately realize the rule of parity - for someone, the realization of the need for this principle comes in childhood and is laid down by parents, and someone has to figure everything out with their own mind. The moral and ethical principles that a person observes are the litmus test of his unique qualities and level of development. They are the basis for the manner of speech, attitude towards opponents and interlocutors, and key needs that are inherent in a particular person.
Components of moral he alth and principles of pedagogical communication
In formationof the above principles, the main role is played by the so-called components of moral he alth, namely moral beliefs, traits, habits, abilities and actions. If a person for some reason has a high cultural level, then he is more likely to struggle with his negative inclinations, which will certainly affect the quality of his contacts with other people. Humanity is the main motive inherent in a person who observes ethical standards. Such a subject empathizes, sympathizes, shows kindness, mercy and decency. A person who interacts with a humane person feels his significance and importance for the interlocutor.
The main rules and principles of communication include:
- showing mutual respect for each other;
- democratization and humanization of relations;
- tolerance, social justice and tolerance;
- objective and unbiased attitude towards the interlocutor;
- respecting boundaries and recognizing the personal dignity of each person;
- honesty in relationships;
- acceptance and understanding of the interlocutor's interests.
If you start using these simple norms and principles of communication with children and adults regularly, you will soon notice how your level of interpersonal interaction has increased. You will also learn to better understand people and play scenarios of possible developments in your head.
